Privacy Policy – HELPMATE Real Estate L.L.C

HELPMATE Real Estate L.L.C (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (the “Site”) or engage with our real estate, residency, and business setup services.

By using our Site and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our products or services, when you participate in activities on the Site, or otherwise when you contact us.

Types of Data We Collect:

Personal Identity Information: Name, email address, phone number, and mailing address.
Transaction & Legal Documents: For clients proceeding with property purchases, visa applications, or business setup, we may collect passport copies, Emirates ID details, and financial information required to process transactions and government applications.
Property Preferences: Information regarding your budget, preferred locations, and investment goals to tailor our recommendations.
Technical Data: IP address, browser type, operating system, and access times (collected automatically via Cookies).

2. How We Use Your Information

We use the information we collect to facilitate our services and improve your experience. Specifically, we use your data to:

Provide Services: Facilitate property viewings, process sales/rentals, manage visa applications, and handle business licensing.
Communication: Send you administrative information, updates on your transactions, and responses to your inquiries.
Marketing: Send you newsletters, property alerts, and promotional information about off-plan projects or investment opportunities (you can opt-out at any time).
Legal Compliance: Comply with UAE laws, including regulations set by the Dubai Land Department (DLD) and other relevant government authorities.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, to provide our “All-in-One” services, we may share your data with the following trusted third parties:

Developers: To register your interest in specific off-plan projects (e.g., Emaar, Damac, Sobha).
Government Authorities: We may disclose your information to the Dubai Land Department (DLD), General Directorate of Residency and Foreigners Affairs (GDRFA), or Economic Departments when processing your property transfer, visa, or trade license.
Service Providers: Trusted partners who assist us in operating our website, conducting our business, or serving our clients (e.g., IT support, banking partners), so long as those parties agree to keep this information confidential.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and tracking pixels to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies through your browser settings, but be aware that such action could affect the availability and functionality of the Site.

6. Third-Party Websites

Our Site may contain links to third-party websites (e.g., developer sites, government portals). We are not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information (subject to legal retention requirements).
Opt-out of marketing communications.

To exercise these rights, please contact us using the information below.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible.